Where are my medications coming from?
All medications are filled and shipped from fully licensed pharmacies and/or approved international fulfillment centers
that meet the highest standards of safety and service. All medication orders are filled at affiliated licensed and approved Canadian pharmacies and/or certified international fulfillment centers. Through our international
mail-order prescription service, we ensure that you receive reliable, safe, and affordable medications. In addition
to dispensing from our Canadian dispensing pharmacy, medication orders are also filled and shipped from international
fulfillment centers that are approved by the regulatory bodies from their respective countries. Medication orders
are filled and shipped from approved fulfillment centers around the world including, but not limited to, Canada, Singapore,
United Kingdom, New Zealand, Turkey, Mauritius, India, Australia, and the United States. The items in your order may
be filled and shipped from any one of the above jurisdictions. The products are sourced from various countries including,
but not limited to, Canada, United Kingdom, New Zealand, Turkey, India, Australia, and the United States. All of our
affiliated fulfillment centers have been approved by the regulatory bodies from their respective countries.
Are all of your drugs from Canada (i.e. Canadian drugs) or do you also sell drugs from other countries?
In addition to shipping Canadian drugs from Canada, we have affiliated contracted fulfillment centers in the following
jurisdictions that ship products to our customers: Canada, Singapore, United Kingdom, New Zealand, Turkey, Mauritius,
India, Australia, and the United States. Our contracted fulfillment centers in countries (other than Canada) do not
ship Canadian drugs.
In the event that my medication is shipped from a country other than Canada, will the fulfillment center in the other country be shipping me Canadian drugs?
No, Canadian drugs are only shipped from our contracted Canadian pharmacies. In addition to our Canadian pharmacies,
we have affiliated contracted fulfillment centers in the following jurisdictions that ship products to our customers:
Canada, Singapore, United Kingdom, New Zealand, Turkey, Mauritius, India, Australia, and the United States. These
fulfillment centers located in other countries (other than Canada) will ship drugs that they have procured from their
own jurisdiction and/or from other countries except Canada. All of our fulfillment centers have been approved
by the regulatory bodies from their respective countries.
If I only want my prescription filled by a licensed Canadian pharmacy (or a pharmacy/fulfillment center in a specific
country), is this possible?
Yes, this is possible so long as the product you are looking for is available in Canada (or in the country you've specified).
If you would like your order filled only in Canada (or in another specific country), please contact our customer support
center and one of our representatives would be happy to assist you with your request. Please note however that the
prices on our website generally reflect the most affordable option available from all of our affiliated international
pharmacies and fulfillment centers located in Canada, Singapore, United Kingdom, New Zealand, Turkey, Mauritius, India,
Australia, and the United States. By choosing to have your order filled only in Canada (or in another specific country),
the prices for your medications may vary from our website prices.
Are my drugs manufactured in the same country from which my drug is shipped?
It can be, but not necessarily. For example, not all drugs sold in retail US and Canadian pharmacies are made in the
USA or Canada. Many generics that American and Canadian retail pharmacies sell may be sourced from India, Israel,
European Union and possibly other countries as well. Even for many brand name drugs, while the manufacturer of the
drug may be an American or European company, for a variety of reasons, the drug itself may be manufactured outside
of the USA or Europe.
What's the difference between the branded products you sell and the ones I get locally?
The branded drugs we sell are chemically and therapeutically no different from the ones you get in your local pharmacy.
They both generally come from the same exact manufacturer. Generally, the main difference* is in the packaging and
the price. Our packaging may be different from what you get locally, but we're also much cheaper.
* Other differences may include differences in trade name, form, and general appearance.
Why are there packaging differences?
Due to differences in government regulation, different countries have different packaging requirements. For example,
a product in Canada (or any other country) will have different packaging than the same product in the US even though
both drugs are chemically and therapeutically equivalent and are generally manufactured by the same exact company.
What's the difference between generic drugs and brand name drugs?
When a drug company first invents a drug (i.e. Prozac) that company is the only one allowed to make that drug for a
certain number of years. After this time period, other companies are allowed to make the same drug. These drugs are
called generics. The original drug (i.e. Prozac) is called a brand name drug. Brand name drugs and their generics
are identical in terms of active ingredients. The generic pills may look different (because they are made by a different
company) but inside is exactly the same active ingredient which works in exactly the same way. The only difference
between brand name drugs and generic drugs is that generics are always less expensive. Please note that different
countries have different patent laws. As a result, certain countries may have access to certain generic medications
quicker than in other countries.
Why do the pills I receive from you look different from the ones I get from my local pharmacy?
Brand name pills normally look different from generic versions, despite the fact that they include the same active
ingredient and work in the exact same way. If you order a generic version of your pill medication from us, do not
expect it to look exactly like the brand name version that you're used to. Not only that, but in Canada and other
countries, there are some brand name pills that look a bit different than they do in your own country, even though
they contain the same active ingredient and are manufactured by the exact same company. In the case of two different
generics of the same drug, they will look different if they are manufactured by two different companies.
How do you ship my medications to me?
All orders are shipped using regular airmail. Delivery times vary, but will typically be between 8 - 14 business days.
What do you charge for shipping on prescription and/or non-prescription orders?
We charge a single shipping fee of $10 per package sent to you. All packages arrive by regular Postal Service mail.
Please allow 8 to 14 business days from the time we receive your order and prescriptions (if you are ordering prescription products).
All packages are fully insured against loss or damage. If for some reason you do not receive your package, we will reship
your package to you free of charge. Should you have any questions concerning an order you placed or a package shipped,
please contact our toll-free customer support center at
during the hours of 5am-10pm PST, Monday through Friday, and 8:00am-4:30pm PST on Saturday-Sunday.
What happens if my package gets lost or damaged in delivery?
All packages are covered against loss or damage so you don't ever have to worry about not getting your medications.
If your package is lost or damaged, we will resend them to you at no charge.
Once I place my online prescription order, how long does it take for me to receive my medications?
You should expect to receive your medications within 8-14 business days from the date we receive your order. To avoid
delays, please fax your prescription to
1-855-882-9306. Please mail us your order.
Why do some orders take longer than the estimated time of delivery?
There are many reasons why your package might be delayed. Most of the delays are out of our control. Holidays, adverse
weather conditions, and delays with mail processing are some of the reasons why
your package might possibly be delayed. Although this is a rare occurrence and the risk of delays is small, we understand
the frustration and disturbance it might cause you - which is why we do our best to update you if we foresee any delays
on your shipment. We also recommend that you place your order approximately 30 days before your current supply is
exhausted to help avoid any possible interruptions in your therapy.
What happens if my package gets lost?
Due to rare occurrences with the postal service, packages can unfortunately get lost or experience delivery delays.
This may be due to an incorrect address or postal issues beyond our control, which may result from adverse weather
conditions affecting international mail, delays in international mail processing and clearance, or seasonal busy periods
such as in December and January. If your order becomes lost in the mail, we will send you a replacement at no charge.
However, you will be held liable for the lost package if it is determined that you have provided us with an incorrect
mailing address or if you failed to provide us with a winter/summer address.
Can I bundle my prescription order with someone else's order into the same package?
Unfortunately, no. Each package shipped can only contain medications for a single person.
What is your return policy?
Unfortunately, once a medication has left the pharmacy, it cannot be returned for any reason.